Privacy Policy
Last Updated: February 14, 2024

This Privacy Policy outlines how Hourly Solutions Inc. (“HourlyIQ” or “the Company”), a Canadian-based organization, collects, uses, and protects the personal and business information of its users. This policy is designed to comply with applicable privacy laws and regulations, including the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), the United States’ federal and state privacy laws, and the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We may update this policy periodically, and we encourage you to review it regularly.

1. Key Definitions

  • We, Us, Our: Hourly Solutions Inc.

  • Personal Information: Any information that identifies, relates to, describes, or could be linked with a particular individual or business.

  • Business Information: Data related to business operations, financial performance, employee performance, and other operational metrics provided by users through our platform.

  • Sensitive Information: This may include login credentials, financial records, payment details, and any business performance metrics submitted to HourlyIQ.

2. Information We Collect

A. Personal and Business Information Collected

In the preceding 12 months, HourlyIQ has collected the following categories of data:

Personal Identifiers

  • Name, email address, and phone number (for account registration and communication).

  • IP address (for security and analytics purposes).

  • Billing and payment details (for processing subscriptions and payments).

Business Information

  • CRM data integrated via third-party platforms (e.g., Jobber) related to business performance.

  • Revenue and sales metrics used for tracking business performance.

  • Employee productivity and compensation data (if voluntarily provided).

Technical Data

  • Browser type, device information, and software usage analytics.

  • Log files, cookies, and tracking technologies for platform improvements.

3. How We Collect Your Information

We collect information directly from you, through:

  • Account Registration: When you sign up for HourlyIQ.

  • CRM Integrations: When you connect HourlyIQ with third-party CRM platforms.

  • Payment Processing: When you subscribe to HourlyIQ plans.

  • Website Usage: Through cookies, analytics, and third-party tracking tools.

4. How We Use Your Information

We collect and process data for the following purposes:

  • To Provide and Improve Services: Deliver personalized performance tracking, CRM reporting, and financial analytics.

  • To Process Transactions: Securely handle subscriptions and payments.

  • To Enhance User Experience: Conduct usage analytics, troubleshoot issues, and optimize our software.

  • To Ensure Compliance: Adhere to legal and regulatory requirements related to business data handling.

  • For Marketing & Communication: Provide updates, new feature announcements, and promotional offers (with your consent).

5. Who We Share Your Information With

We do not sell or share your personal or business information for profit. However, we may share information with:

  • Service Providers: Payment processors, CRM partners, and cloud hosting providers.

  • Affiliates: Companies within the HourlyIQ group.

  • Legal & Regulatory Authorities: If required by law or to protect against fraud.

  • Third-Party Analytics Providers: To monitor and improve platform performance.

6. Your Privacy Rights

As a user, you have the following rights under PIPEDA, CCPA, CPRA, and GDPR:

  • Right to Access: Request a copy of the data we collect about you.

  • Right to Correction: Request corrections to inaccurate information.

  • Right to Deletion: Request deletion of your personal information (subject to legal limitations).

  • Right to Data Portability: Request transfer of your data to another service provider.

  • Right to Opt-Out: Stop receiving marketing emails by using the unsubscribe link.

To exercise any of these rights, contact us at info@HourlyIQ.com.

7. Data Security Measures

We implement industry-standard measures to protect your data, including:

  • Encryption & Secure Storage: All sensitive information is encrypted and stored securely.

  • Access Control: Limited access to authorized personnel only.

  • Regular Security Audits: Periodic reviews to ensure data protection compliance.

8. Third-Party Integrations

HourlyIQ integrates with third-party CRM platforms. When you connect your CRM, we only access business data relevant to performance analytics. We do not store or process customer PII from your CRM beyond what is necessary for reporting.

9. International Data Transfers

As a Canadian company, we may transfer data to service providers in Canada, the U.S., or other jurisdictions with appropriate safeguards in place. If you are an EU resident, we comply with GDPR data transfer requirements through Standard Contractual Clauses.

10. Data Retention

We retain your data only as long as necessary:

  • Account Data: Retained for as long as your account is active.

  • CRM Data: Deleted upon request or after 12 months of inactivity.

  • Transaction Records: Retained for compliance with financial regulations.

Upon request, we will delete your data unless legally required to retain it.

11. Cookies & Tracking Technologies

We use cookies and analytics tools to:

  • Improve platform performance.

  • Measure marketing effectiveness.

  • Enhance security features.

You can disable cookies in your browser settings, but this may limit some functionalities.

12. Updates to This Policy

We may update this policy as needed to reflect legal, technical, or business changes. Any changes will be posted on our website, and we may notify you via email if the changes are significant.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

  • Email: info@HourlyIQ.com

  • Mailing Address: Hourly Solutions Inc., 202-1139 12th Street, Kamloops, British Columbia, V2B 7Z2, Canada.

By using HourlyIQ, you agree to the terms of this Privacy Policy.